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For Attendees
For Creators
Account & Billing
How do I buy tickets?
Browse events, select your preferred ticket tier, enter your details, choose payment method (Paystack, Bitcoin, USDT), and complete payment. Tickets will be sent to your email.
What happens after I purchase?
You'll receive an order confirmation email with a PDF ticket attachment. You can also view your tickets in your account under "My Orders".
How do I get my tickets?
Tickets are sent to your registered email as a PDF with a QR code. You can also download them from your account dashboard.
Can I transfer my ticket to someone else?
Yes, log into your account, go to "My Orders", select the order, and use the "Transfer Ticket" option. The recipient will receive a new QR code.
What if an event is cancelled or rescheduled?
If cancelled, you get a full refund automatically. If rescheduled, you can request a refund within 14 days or keep your ticket for the new date.
How does the 10-minute seat hold work?
When you select a seat, it's reserved for 10 minutes while you complete payment. If you don't finish, the seat becomes available again.
What payment methods are accepted?
We accept Paystack (cards, bank transfers), Bitcoin, and USDT (coming soon). All transactions are secure.
How do I create an event?
Go to your Creator Dashboard → Create Event. Fill in details, add ticket tiers, upload images, and submit for approval.
How do payouts work?
You can request a payout once you have paid orders. Minimum payout is ₦10,000. Payouts are approved manually and processed within 24-78 hours.
What fees does VibePass charge?
10% platform commission on each ticket sale + ₦150 payout processing fee. No hidden fees.
How to use the offline check-in scanner?
Download the VibePass Scanner app (iOS/Android), log in with your creator account, and scan QR codes at the venue. Works offline and syncs later.
What is the verified badge and how to get it?
The verified badge adds trust. Go to Creator Dashboard → Verification Badge, choose a plan (monthly ₦5,000, annual ₦56,700, lifetime ₦500,000), pay, and once approved, the badge appears on your profile.
How does the 10-minute hold work for my events?
When a user selects a seat, it's locked for 10 minutes until payment. If unpaid, the seat is released. This prevents double booking.
Can I customize my portfolio page?
Yes! Go to Profile Settings → Creator Profile to upload banner, avatar, bio, social links, and brand colour.