Refund Policy
Last updated: May 30, 2026
General policy
All ticket sales on VibePass are final and non-refundable. When you purchase a ticket, you are guaranteed a seat or entry at the event. No refunds will be issued for change of mind, scheduling conflicts, or inability to attend.
Exceptions (you may qualify for a refund)
1. Event cancellation by the organizer
If an event is completely cancelled and not rescheduled, you will receive a full refund automatically within 7 business days. No action is required on your part.
2. Failed transaction (technical error)
If your payment was deducted from your bank/credit card but you did NOT receive a ticket confirmation email and the order does not appear in your account, contact support within 14 days. We will verify and refund within 5-10 business days.
3. Event rescheduling
If an event is rescheduled to a new date and you cannot attend, you may request a refund within 14 days of the new date announcement. Refunds are processed within 7 business days.
4. Duplicate purchase
If you accidentally purchased the same ticket twice for the same attendee, contact support within 48 hours. One of the duplicates will be refunded minus a small processing fee.
How to request a refund (eligible cases only)
- Contact us at support@vibepass.sbs within the eligible timeframe.
- Include your order ID (found in your confirmation email or account).
- Briefly explain the reason for your refund request.
- Our support team will respond within 2-3 business days.
- If approved, refunds are processed to the original payment method within 5-10 business days.
What about ticket transfers?
Instead of requesting a refund, you can transfer your ticket to another person. Log into your account → My Orders → Select the order → Transfer ticket. The recipient will receive a new QR code.
Contact us
For any refund-related questions, reach out to:
We aim to respond within 24 hours on business days.